Questioning the handling fee on guaranteed products.
I guess it is a sign of the times, but earlier replacement have been replaced in the store, free. Without a store now, you may wish to re-examine your policy.
You gain little charging for next day courier service, especially when as a frequent shipper, you pay a fraction of the charge in courier fees.
Guarantee for Life means just that.
I came to you to buy.
If an issue, maybe you just replace it and thank me for years of support.
Take the high road!