Returns

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RETURNS – How To

Returns just got a whole lot easier thanks to our new online return portal. Requesting a return is now quick and simple, you just need your Tilley order number and postal code!

We have provided a step-by-step guide below to show you how to complete a return, but if you still have any questions about this process, you can always email our Customer Service team who can help you out at tilleyau@tilley.com

STEP 1 – Request your Return.

  • Locate your Tilley order number (Looks like this: AU####)
    • You should find this in either your order confirmation or shipment email.
    • If you placed your order using your Tilley account, you can also find it in the “Order history” section.
  • Click on the “REQUEST A RETURN” button Below.
  • Enter the Order number and the delivery Postal code and click “START A RETURN”.

 

STEP 2 – Select the Item(s) to return

  • Click on the item you want to return.
    • Eligible items will appear in white.
    • Ineligible items will be greyed out (last chance, underwear, masks, etc.)
  • Select the Reason you wish to return the item. Based on the reason, you may be requested to provide more information if you wish.
  • Repeat this step for all items from this order you wish to return.
    • Note: items from different orders will need to be returned on separate requests.

 

STEP 3 – Credit Method

  • Original Payment Method: a refund will be processed back to the original method of payment for this order.

 

STEP 4 – Review your Request and Submit.

  • If you are happy with your return request, click “SUBMIT RETURN”
  • Once you have confirmed your return request, please have the items sent to 

TILLEY REUTRNS c/o

TIGERS INTERNATIONAL SOLUTIONS PTY LTD.

WH 1A, 7 Dursley Road

Yennora, NSW 2161

Australia

  • Once the return has been submitted an agent will reach out to you for your tracking information.

Once your package has been successfully delivered to our warehouse (tracking required) your refund will be issued. Please allow 10 business days for refunds to appear back in the original account.

Tilley Return Policy – Loop

Tilley offers refunds on new, unwashed, unworn items within 30 days of the date of purchase. Sorry, no returns will be accepted on last chance items, masks, face shields or underwear.

Please note that we no longer offer exchanges as a return option.

Once your refund has been processed, please allow 10 business days for the funds to be available in your account

 

SUBMIT ONLINE RETURN