Tilley offers refunds on new, unwashed, unworn, items within 30 days of the date of purchase. Items must be in their original state with tags attached. Clearance items, underwear and masks are ineligible for return.

Gift receipts and holiday season: purchased any time before December 31 can be returned until January 30. Items returned with a gift receipt will be eligible for store credit in the form of a gift card. Refunds will be issued via the original method of payment

No refunds or exchanges can be processed without a valid receipt or gift receipt.
Only merchandise bought at Tilley stores or can returned or exchanged in store.

Looking to submit a Guarantee for Life claim? Please visit here.


Returns just got a whole lot easier thanks to our new online return portal. Requesting a return is now quick and simple, you just need your Tilley order number and postal code!

We have provided a step-by-step guide below to show you how to complete a return, but if you still have any questions about this process, you can always email our Customer Service team who can help you out at

STEP 1 – Request your Return.

  • Locate your Tilley order number (Looks like this: AU####)
    • You should find this in either your order confirmation or shipment email.
    • If you placed your order using your Tilley account, you can also find it in the “Order history” section.
  • Click on the “REQUEST A RETURN” button Below.
  • Enter the Order number and the delivery Postal code and click “START A RETURN”.

STEP 2 – Select the Item(s) to return

  • Click on the item you want to return.
    • Eligible items will appear in white.
    • Ineligible items will be greyed out (last chance, underwear, masks, etc.)
  • Select the Reason you wish to return the item. Based on the reason, you may be requested to provide more information if you wish.
  • Repeat this step for all items from this order you wish to return.
    • Note: items from different orders will need to be returned on separate requests.

STEP 3 – Credit Method

  • Original Payment Method: a refund will be processed back to the original method of payment for this order.

STEP 4 – Review your Request and Submit.

  • If you are happy with your return request, click “SUBMIT RETURN”
  • Once you have confirmed your return request, please have the items sent to 
WH 1A, 7 Dursley Road
Yennora, NSW 2161
  • Once the return has been submitted an agent will reach out to you for your tracking information.

Once your package has been successfully delivered to our warehouse (tracking required) your refund will be issued. Please allow 10 business days for refunds to appear back in the original account.

Tilley Return Policy – Loop

Tilley offers refunds on new, unwashed, unworn items within 30 days of the date of purchase. Sorry, no returns will be accepted on last chance items, masks, face shields or underwear.

Please note that we no longer offer exchanges as a return option.

Once your refund has been processed, please allow 10 business days for the funds to be available in your account