To ensure the safety of our staff and community, we have minimized personnel in our shipping and customer service departments. You may experience delays in shipping/deliveries as a result.
WE SHIP AS QUICKLY AS WE CAN
We at Tilley ship our orders Monday to Friday(cutoff time 12pm EST). Orders are sent via FedEx Ground (5 – 7 business days). Please allow extra time during high volume periods, such as Free Shipping promos, the month of June, Black Friday, Cyber Monday & the month of December.
SHIPPING & HANDLING
Please allow for longer shipping times during peak shipping periods such as Free Shipping promos, the month of June, Black Friday, Cyber Monday & the month of December.
Please note that the below shipping times are based on when your order leaves our warehouse.
|
PURCHASE TOTAL |
SHIPPING COST |
POSTAL SERVICE |
|
$0 - $149.99
$150 & More |
$15.00
FREE |
FedEx Ground (5 – 7 business days) - (No PO Box Delivery)
FedEx Ground (5 – 7 business days) – (No PO Box Delivery) |
Need to manage your shipping with FedEx? Click here to learn more
Questions? Email: tilleyau@tilley.com or Call 1-800-363-8737
ALL PRIORITY COURIER SERVICES REQUIRE A SIGNATURE FOR DELIVERY. Make sure you have your package delivered to an address where someone will be there to sign for it, maybe to your workplace, relative or a neighbor between Monday and Friday.
PORCH PIRACY
With the continued growth of online shopping, more and more packages are being delivered to homes every day. This increase in deliveries, however, has raised the amount of missing and/or stolen packages and has led to growing concerns over package security.
Tilley is responsible for your package until FedEx confirms delivery to the location provided. If your package goes missing or is stolen after confirmation, Tilley is not responsible for replacing your package.
By using FedEx Delivery Manager®, this tool empowers you to request to have packages delivered when you are available or to a nearby location instead of your porch. With convenient and secure package pickup nationwide.
INTERNATIONAL SHIPPING
For International Shipping, please shop our US website.