Features
- Guaranteed for life
- Rated UPF 50+
- DWR Finish
- Recycled/ Sustainable
- Buoyant
- Bluesign
Fabric, Care & Origin
Manufacturing
Responsibly Made in China
Fabric
100% nylon. Mesh: 100% polyester
Weight
99 g / 3.5 oz
Brim
Front & Back: 3 7/8"\nSides: 3 1/2"
Crown Height
Side crown height: 4 3/8"
Care
Machine wash delicate or hand wash cold. Use mild detergent. Do not use softeners or bleach. Remove windcord and foam from crown pocket before washing. Reshape and air dry. Do not iron. Do not dry clean.
Product information
Tilley offers refunds on new, unwashed, unworn, items within 30 days of the date of purchase. Items must be in their original state with tags attached. Clearance items, underwear, socks, and masks are ineligible for return.
Gift receipts and holiday season: items purchased any time between November 1st - December 31st can be returned until January 15th. Items returned with a gift receipt will be eligible for store credit in the form of a gift card. Refunds will be issued via the original method of payment.
No refunds can be processed without a valid receipt or gift receipt. Only merchandise bought at Tilley stores or Tilley.com can returned in store.
Looking to submit a Guarantee for Life claim? Please visit here.
RETURNS – How To
Returns just got a whole lot easier thanks to our new online return portal. Requesting a return is now quick and simple, you just need your Tilley order number and postal code!
We have provided a step-by-step guide below to show you how to complete a return, but if you still have any questions about this process, you can always email our Customer Service team who can help you out at tilleyau@tilley.com
STEP 1 – Request your Return.
- Locate your Tilley order number (Looks like this: AU####)
- You should find this in either your order confirmation or shipment email.
- If you placed your order using your Tilley account, you can also find it in the “Order history” section.
- Click on the “REQUEST A RETURN” button Below.
- Enter the Order number and the delivery Postal code and click “START A RETURN”.
STEP 2 – Select the Item(s) to return
- Click on the item you want to return.
- Eligible items will appear in white.
- Ineligible items will be greyed out (last chance, underwear, masks, etc.)
- Select the Reason you wish to return the item. Based on the reason, you may be requested to provide more information if you wish.
- Repeat this step for all items from this order you wish to return.
- Note: items from different orders will need to be returned on separate requests.
STEP 3 – Credit Method
- Original Payment Method: a refund will be processed back to the original method of payment for this order.
STEP 4 – Review your Request and Submit.
- If you are happy with your return request, click “SUBMIT RETURN”
- Once you have confirmed your return request, please have the items sent to
- Once the return has been submitted an agent will reach out to you for your tracking information.
Once your package has been successfully delivered to our warehouse (tracking required) your refund will be issued. Please allow 10 business days for refunds to appear back in the original account.
Tilley Return Policy – Loop
Tilley offers refunds on new, unwashed, unworn items within 30 days of the date of purchase. Sorry, no returns will be accepted on last chance items, masks, face shields, underwear or socks. Please note original shipping fee is nonrefundable.
Please note that we no longer offer exchanges as a return option.
Once your refund has been processed, please allow 10 business days for the funds to be available in your account
Please keep in mind that once you submit an order, it cannot be combined, modified, or cancelled. We kindly request that you thoroughly review your order before submitting it.
At Tilley, we strive to ship your orders as quickly as possible. Order processing and packaging take place from Monday to Friday during standard business hours. Our goal is to process all orders within 2 business days of the order date. However, during peak periods of high volume, such as free shipping promotions, Fathers Day, Black Friday, Cyber Monday, and holidays, processing times may extend up to 5 business days. Please factor in additional time for your order to ship based on the shipping option you have chosen.
We exclusively utilize FedEx Ground for shipping all orders, which typically takes 5-7 business days for delivery. We recommend using FedEx Ship Manager to conveniently schedule your delivery.
During high volume periods, we advise allowing extra time for processing and shipping. We kindly request your patience and understanding during these busy times.
SHIPPING & HANDLING
Shipping and handling times are calculated based on when your order departs from our warehouse. Please refer to the following information regarding shipping costs and postal service options:
| PURCHASE TOTAL | SHIPPING COST | POSTAL SERVICE |
|---|---|---|
| $150.00 & more | FREE | FedEx Ground (5 – 7 business days) - (No PO Box Delivery) |
| $0 - $149.99 | $15.00 | FedEx Ground (5 – 7 business days) - (No PO Box Delivery) |
If you need assistance with managing your shipping, you can visit the FedEx website to learn more about their services.
Should you have any further questions or inquiries, please feel free to contact us via email tilley@tilley.com or call 1-800-363-8737. We are here to assist you.
PORCH PIRACY
With the growing popularity of online shopping, the number of packages delivered to homes is increasing daily. Unfortunately, this rise in deliveries has also led to an increase in missing or stolen packages, raising concerns about package security.
Tilley takes responsibility for your package until FedEx confirms its delivery to the provided location. However, if your package goes missing or is stolen after confirmation, Tilley cannot be held accountable for replacing it.
To address these concerns, we recommend using FedEx Delivery Manager®. This tool empowers you to request alternative delivery options, such as scheduling deliveries when you are available or selecting a nearby location for secure package pickup instead of leaving it on your porch. FedEx Delivery Manager offers convenient and secure package management nationwide.
INTERNATIONAL SHIPPING
For international shipping, please visit our US website. Please note that all orders are shipped from our warehouse in Ontario, Canada. It is important to be aware that Tilley is not responsible for any duty, taxes, or fees imposed by the importing country.
Thank you for choosing Tilley, and we appreciate your understanding and cooperation regarding our shipping policies and procedures.
Some Tilley hats are Guaranteed for Life against normal wear and tear, imperfect workmanship, or faulty material. If your hat experiences any of these issues, please submit your request by selecting and completing the “Guaranteed for Life” form below. Next steps will be provided within 5-7 business days.
TERMS & CONDITIONS
Only hats with the designated “Guaranteed for Life” label will be considered for replacement. Customers must provide photos to identify the eligibility of the item, as well as proof of destruction of the item upon request once approval is granted. All qualifying replacements are subject to a non-waivable handling fee.
Note: Tilley Endurables only accepts Guaranteed for Life requests through Tilley.com. Any requests submitted outside of the electronic portal will not be accepted. Should you have any questions, please contact the Tilley Customer Service Department by email.
Packages sent without prior authorization will be refused and returned to sender at the shipper’s cost. Processing times may vary due to increased volumes in peak seasons and are contingent on the provision of all required information from the customer. Requests will not be shipped until all requirements are met by the customer. Tilley will not be held responsible or liable for any lost or stolen packages in transit. Please contact your carrier to settle any shipping issues.
Tilley reserves the right to determine if an item qualifies for replacement under the Guaranteed for Life policy.
Note: If your Original Order Number is unknown, please leave blank.
- SGSteven G.Verified ReviewerRated 4 out of 5 stars4 years agoGreat Hat But...
I've been wearing Tilley LTM6/5 hats for many years and have found them to be a great deal since they are so well-made and the fit has never failed me. I had a 4-year-old LTM6 hat brim lose its shape and Tilley replaced under their lifetime warranty. Unfortunately, they didn't have the same color (natural green-to me its yellow) in any of their inventory, so I had to choose another color or hat. Since I have several LTM6's in other colors, I selected an LTM2 since it offers an even wider brim.
The hat arrived a few days later and the first thing I noticed is the brim is really wider than the LTM6, which made me very happy since I have very fair skin and need the extra sun protection. The second thing I noticed is the hat crown is not the same shape as the other hats I've owned, it's rounder and doesn't fit my head like the more oval shape I've been wearing. Therefore, it doesn't feel as secure on my head as the LTM5 or 6. There was no mention on the website that the crown shape was different or even mention of its shape.
If this hat had the same shape, this review would be 5 stars, but for me, it only gets 4 stars. I will be calling Tilley to find out if the one I got is supposed to be round, and if so, I can only hope it conforms to my head over time.
- GGaryMLVerified ReviewerRated 5 out of 5 stars2 weeks agoExcellent Sun Protection
I own four Tilley Airflo hats and this is the one that I wear on hot sunny days. I call it "El Sombrero" because the wide brim creates a lot of shade. Anything wider is impractical because any wind will catch under the brim (which is one reason why you need a selection of hats for different conditions). The strap system works great and the hat is easy to clean. Highly recommended.
- TTimVerified ReviewerRated 5 out of 5 stars10 months agoSo much to like
This is comfortable to wear in the sunny weather. It was a sunny hot summer and this hat did the job. It's comfortable to wear. The only complaint I have is that the hat is hard to wear when you are driving. It's so comfortable I keep forgetting it doesn't work so well with the wide brim when you drive! So I often knock it off when I first sit on the seat!
It has become my go to hat on the summer. I think I'm just going to Get a smaller brim one for winter when I drive more! Love these hats!
- KKennaVerified ReviewerRated 5 out of 5 stars1 year agoBest hat ever!
Just lost my 13 year old daily work wear hat today in traffic and couldn't retrieve it, 😔. I work in the field and am frequently in extreme heat for 12+ hours per day. This hat had 100's of washings over its life and stood up to it all, it was even run over by an excavator once and survived. I'm here to buy a new one. Wouldn't wear anything else.
- LCLouis-Philippe C.Verified BuyerRated 5 out of 5 stars1 year agoThis is a UNISEX HAT looks great on guy too, they should have pictures.
I love my old shorter brim Airflo, which I got a decade ago, but it doesn't give me enough sun protection for at the football stadium in Hamilton (the Donut Box doesn't have a roof and my seat face South Westernly so tons of direct sun.) I got a few burns last year so I invested min this one and have worn it to 2 games now under direct sunlight and it gave me great shade. I also use it when mowing the lawn and fishing on the water. In all scenarios this is a much better hat than the OR Goretex hat I bought earlier this spring. Where the latter is a sweat box and flimsy in the wind, this Tilley LTM2 Airflo Wide Sun Hat stays in place and absorbes any sweat. I love it.